Context

Plurall's DesignOps team mission is to define processes that bring efficiency to the designers' activities and raise the quality of their deliveries. To achieve that, I was in charge of establishing a new workflow that could give autonomy to designers conduct usability tests and reduce the time spent from planning to iteration.

Problems

Goals

Methodology

The first step was mapping the current workflow, so I could understand where the main issues were. At that point, I was the only designer responsible for planning, conducting, and analyzing usability tests in the team, so I knew the stages from start to finish.

Current workflow

1️⃣ Plan

2️⃣ Recruit

3️⃣ Conduct

4️⃣ Analyze

5️⃣ Share (when needed)

As I knew it was impossible to eliminate any of the steps, the best way was to optimize them. And I could only reach that goal by adopting the right tools.

1. Optimizing planning

The planning phase is crucial for the results of any research study. The strategy here consisted of defining a shared repository (in our case, Microsoft SharePoint) and creating template files (using Excel and PowerPoint). This way, the designers would know where to find instructions and store the deliverables at the end of the studies.

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